Terms of Service

These Terms govern the conditions and procedures for using the game services and related services provided by the Company (the “Service”), the rights, obligations and responsibilities of the Company and users, and other necessary matters.

The terms used in these Terms have the following meanings.

1. “Company” means Fervorlab (펠보르랩), the provider of the game service.
2. “Service” means all games provided by the Company, including the mobile game Tailbound (설화), the websites, and all related services.
3. “User” means any person who uses the Service in accordance with these Terms.
4. “App Store” means an app marketplace operator through which the game is distributed and paid content is purchased, such as the Apple App Store and Google Play.
5. “Content” means all digital works provided by the Company in the Service, including the game, characters, items, relics, currencies, video, images, audio and text.
6. “Paid Content” means Content that a User purchases for a fee through an App Store (in-game currency, items, packages, etc.).
7. “Game Data” means information created and stored in the course of using the Service, such as the User’s progress, owned Content and settings, including data stored on the User’s device and cloud save data synchronized to the Company’s servers.

Terms not defined here are interpreted in accordance with applicable law and general commercial practice.

1. The Company posts these Terms on its website (fervorlab.com) and in the game or on the App Store listing so that Users can easily review them.
2. The Company may amend these Terms to the extent permitted by applicable law, including the Game Industry Promotion Act, the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions of the Republic of Korea.
3. When amending the Terms, the Company will announce the effective date and the reasons for the amendment from 7 days before the effective date until the day before it. For amendments that are unfavorable to Users or material, the Company will give at least 30 days’ notice and, where possible, notify Users individually, such as through in-game notices.
4. If a User continues to use the Service after the effective date of the amended Terms, the User is deemed to have agreed to them. A User who does not agree may stop using the Service and delete the game.

1. The use agreement is formed when a User agrees to these Terms by installing and running the game through an App Store or by using the websites.
2. The Service can be used without a separate sign-up. Users may optionally sign in with a Google Play Games or Apple Game Center account to use platform features such as cloud save, leaderboards and achievements, in which case the platform operator’s terms also apply.
3. The Company may restrict use of the Service according to the age ratings and age restrictions set by the App Store.
4. Minors under 19 must obtain the consent of a legal representative to purchase Paid Content; consent is given through features provided by the App Store, such as purchase approval. Payments made by a minor without the legal representative’s consent may be cancelled in accordance with applicable law.

1. The Company provides Users with the game service, information through the websites, customer support and other services determined by the Company.
2. The Service is in principle available 24 hours a day, year-round. However, the Company may temporarily suspend all or part of the Service for operational or technical reasons such as regular maintenance, updates, equipment failure or communication issues, with prior notice in the game or on the website. Where prior notice is not possible due to urgent circumstances, notice may be given afterwards.
3. The Company may change the Service for purposes such as game balancing, adding or changing content, and fixing bugs. Where a change has a material impact on Users, the Company will give prior notice.
4. The Company may terminate all or part of the game service. In that case the Company will notify Users at least 30 days before the termination date through in-game notices, the website or the App Store listing, and will handle unused Paid Content as of the termination date in accordance with applicable law and Article 7.

1. Users may purchase Paid Content through the payment methods provided by the App Store. Payments are processed under the App Store operator’s payment system and policies, and the Company does not directly collect or store payment instrument details such as card numbers.
2. The price, description and conditions of Paid Content are as displayed in the in-game shop and on the App Store listing.
3. Paid Content belongs to the Game Data of the device and platform (iOS or Android) on which it was purchased; transfers between App Stores or platforms are in principle not supported.
4. Users may not transfer, sell, lend or exchange Paid Content for cash or other consideration to third parties.
5. Prices may change due to App Store policy changes, exchange-rate fluctuations and similar factors; changed prices apply to purchases made after the change.

1. Users may withdraw a purchase within 7 days from the date of purchase or the date the Paid Content became available. However, under Article 17(2) of the Act on Consumer Protection in Electronic Commerce and Article 27 of the Content Industry Promotion Act, withdrawal may be restricted for Paid Content that has already been used or whose use has begun, or whose value is significantly reduced once opened. The Company clearly indicates such restrictions on the purchase screen or elsewhere.
2. Refunds of Paid Content are processed under the refund policies and procedures of the App Store where the payment was made (Apple App Store, Google Play). Users may use the App Store’s refund request feature or contact the Company, and the Company will cooperate with the App Store to process the request.
3. Where a User cannot use Paid Content due to a cause attributable to the Company (for example, payment completed but content not delivered, or a serious defect preventing normal use), the Company will re-deliver the content or refund the payment.
4. If a User’s use of the Service has been restricted for violating these Terms or applicable law, refunds of remaining Paid Content may be limited.
5. If the game service is terminated, the Company will take necessary measures, including refunds, for Paid Content purchased after the termination notice and for unused Paid Content as of the termination date, in accordance with applicable law and the Korean content user protection guidelines. Currency and content granted free of charge are excluded from refunds.
6. Refund inquiries may be sent to contact@fervorlab.com; the Company endeavors to respond within 3 business days of receipt.

1. The Company does not engage in acts prohibited by applicable law or these Terms or contrary to public order and morals, and endeavors to provide the Service continuously and stably.
2. The Company maintains security systems to protect Users’ personal information and complies with the Personal Information Protection Act and other applicable laws and its Privacy Policy.
3. Where the Company finds opinions or complaints raised by Users to be justified, it handles them and informs the User of the process and outcome.
4. The Company operates a customer support channel (contact@fervorlab.com) to respond in good faith to Users’ inquiries about the Service.

Users must not engage in any of the following.

1. Manipulating, altering or reverse engineering the game client, servers or data by abnormal means
2. Using the Service with, or creating or distributing, programs or devices not permitted by the Company, such as memory editors, macros, hacks, cheat programs or emulators
3. Selling, transferring, lending or exchanging Game Data, Paid Content or in-game currency to third parties for cash or other consideration
4. Exploiting bugs or errors in the Service, or spreading them without reporting
5. Deliberately disrupting connections or sending abnormal data in features shared with other Users, such as cooperative play, or otherwise interfering with other Users’ normal use
6. Placing excessive load on, or interfering with the normal operation of, the Company’s servers or networks
7. Infringing the copyrights, trademarks or other intellectual property rights of the Company or third parties
8. Using the Service or Content for commercial purposes, or copying, distributing or transmitting them, without the Company’s consent
9. Violating applicable law, these Terms, the App Store’s usage policies or the Company’s notices

Users must comply with these Terms, applicable law, the precautions announced by the Company and the App Store’s policies, and are responsible for managing the device, operating system and network environment needed to use the Service.

1. If a User engages in conduct prohibited under Article 9 or otherwise violates these Terms or applicable law, the Company may restrict use of the Service in stages, including warnings, temporary suspension, permanent restriction, and modification or deletion of Game Data.
2. When restricting use, the Company informs the User of the reason and details. Where urgent action is required or there is no means of contacting the User, notice may be given afterwards.
3. A User who objects to a restriction may raise an objection at contact@fervorlab.com; if the objection is found to be justified, the Company will promptly lift the restriction or take necessary measures.

1. Game Data is stored on the User’s device by default. If a User who is not signed in with a platform account loses Game Data due to a device change, deletion of the game, device reset, operating system error or similar, the Company cannot restore it and is not liable for resulting damage absent willful misconduct or gross negligence.
2. Game Data of Users signed in with a platform account (Google Play Games, Apple Game Center) is cloud-saved on the Company’s servers and can be restored on devices signed in with the same platform account. Cloud saves may not be compatible across platforms (iOS and Android), and synchronization may be delayed depending on network conditions.
3. Game Data and in-game currency merely represent a right to use the Service and do not grant Users any property or other proprietary rights.
4. Users may request deletion of cloud save data as set out in the Privacy Policy. If the game service is terminated, Game Data on the Company’s servers is destroyed after the termination date.

1. Copyright and other intellectual property rights in the Service and Content (the game, characters, scenarios, graphics, music, trademarks, logos, etc.) belong to the Company or the rightful owner.
2. Users are granted only the right to use the Service for personal, non-commercial purposes and may not commercially exploit the Content — including by copying, modifying, distributing, transmitting, publishing or broadcasting it or creating derivative works — without the Company’s prior written consent.
3. Users may create gameplay videos, screenshots and similar materials and post them non-commercially on personal social media, streaming platforms and the like. The Company may publish separate content usage guidelines where necessary.
4. The Company may freely use opinions, suggestions, bug reports and similar feedback provided by Users to improve the Service, without separate compensation.

1. Distribution, payment and updates of the Service are carried out through App Store operators’ systems, and Users must also comply with the applicable App Store’s terms and policies.
2. The Service includes advertising, and Users may watch rewarded ads to receive in-game rewards. Because ad delivery and reward granting depend on the advertising provider’s systems, ads may not be shown or rewards may not be granted due to lack of ad inventory, network errors and the like; the Company will make reasonable efforts to resolve such issues.
3. The Service may include features provided by third parties, such as App Stores, analytics tools and advertising platforms. Use of third-party services is subject to the third party’s terms and privacy policy; details of personal information processing are set out in the Company’s Privacy Policy.
4. The Company is not liable, absent willful misconduct or gross negligence, for damage caused by matters beyond its control, such as failures of or policy changes by App Stores or third-party services.

1. If the Company or a User causes damage to the other party by violating these Terms, it is liable to compensate for that damage, except where there is no willful misconduct or negligence.
2. The Company is exempt from liability where it cannot provide the Service due to force majeure such as natural disasters, war, terrorism, communication failures, or service interruptions by App Stores or telecommunications carriers.
3. The Company is not liable for service disruptions or loss of Game Data caused by matters attributable to the User (device failure, deletion of the game, operating system incompatibility, network environment, etc.).
4. The Company is not liable for damages in connection with Service and Content provided free of charge, absent willful misconduct or gross negligence.
5. The Company is not liable for a User’s failure to obtain expected profits from using the Service or for damage arising from materials within the Service, and has no obligation to intervene in disputes arising between Users, or between a User and a third party, through the Service.

1. The Company handles complaints and opinions submitted by Users as a priority. Where prompt handling is difficult, the Company informs the User of the reason and the expected schedule.
2. If a dispute arises between the Company and a User in connection with the Service, both parties will seek to resolve it in good faith. If no agreement is reached, the User may apply for mediation with the Content Dispute Resolution Committee (www.kcdrc.kr), the Korea Consumer Agency (www.kca.go.kr), the Electronic Commerce Mediation Committee (www.ecmc.or.kr) or similar bodies.
3. The laws of the Republic of Korea govern the interpretation of these Terms and any dispute between the Company and Users.
4. Lawsuits between the Company and Users are brought before the competent court under the Civil Procedure Act of the Republic of Korea. For disputes with Users residing outside the Republic of Korea, the Seoul Central District Court has jurisdiction.

All inquiries — about using the Service, payments and refunds, bug reports and more — may be sent to the email above. The Company endeavors to respond within 3 business days of receipt.